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Smarter Metering Services Ltd commits to operating the business in accordance with the GDPR. SMSL will abide by the principles required and honour the rights of data subjects.

SMSL will only keep the personal data needed, we will hold it securely and keep it up to date. When it is no longer required we will dispose of it securely. We will only share data with organisations that have the right to access it or where specific permission has been given to do so.

A register shall be kept of; records held, how it is held, the reason for doing so and the retention period. All reported breaches of the regulations are logged and investigated.

Employees have access to personal information to do their work, this may include passwords for vulnerable customers or access to personnel records, this information is kept securely and not shared. Advice is available from the management team, awareness briefings have been held to raise the understanding of the requirements.

An asset record is held for all computer devices, including phones and tablets, most can be remotely wiped. Any memory media is securely wiped or destroyed prior to disposal.

All electronic devices are secured by password or biometric means or both, hard copy information is physically secured under lock and key.

Smarter Metering Services Ltd’s senior management will monitor the operation of this policy.

If you believe that we hold personally identifiable information on or about you through the course of using this website or through business dealings, and you wish for that data to be erased, please contact [email protected]. We will let you know if and what information we hold and with your consent erase that data, where allowable by law, within 72 hours of your request.


We do not use this website to collect any personally identifiable information, without your express permission for we will clearly ask. The only area where such a request will be made is via any contact, purchase or order forms.

Any data that is received in this way is held securely and will not be shared with any third party, at any time.


This site uses 128 bit TLS1.2 SSL (Secure Socket Layer data encryption) to encrypt data sent over the internet.


Enhanced HTTP Security Headers: A+ Rating

  • Content Security Policy
  • X-XSS-Protection
  • HSTS – HTTP Strict Transport Security
  • X-Frame Options
  • X-Content-Type-Options
  • Referrer Policy

Global Content Delivery Network (CDN)

  • Unmetered mitigation of DDOS attacks
  • Web Application Firewall (WAF)
  • Lastest TLS 1.3 protocol
  • Server-side excludes

CMS system and obfuscation

  • Numerous system enhancements to hide the site from automated hacks
  • Malware scanning
  • Brute Force attack protection
  • Strong password enforcement
  • Blacklist referral for known scammers/hackers

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Smarter Metering Services

We provide a full range of services to customers across the UK. These include:

Smart Metering (Gas and Electricity)

Delivering Smart Metering across the UK


Domestic Policy Exchange

An in-depth understanding of national energy policies


Reactive & Emergency Works

Committed reactive works and emergency incident response service


Adversarial Warrant Work

Complete range of adversarial/warrant works


Industrial & Commercial Metering

High-level industrial and commercial metering


Industrial & Commercial Gas Connections

Fully managed end-to-end connection service


Downstream Connections & Sub Metering

Full design, capacity load assessment and installation


Data Management & Monitoring

Complete data management and monitoring for gas and electricity

Our Services

Our Accreditations

Our approved directory of Subcontract Infrastructure Provider (UIP’s) they are also accredited multi utility installers, working closely with our contractors have the capacity to work with networks in all environments, areas and locations.

All work is completed to conscientious IGE compliance standards and our engineers are fully accredited, holding Gas Safe and all requisite qualifications.

Each of the projects we undertake is completed under all relevant OFGEM guidelines. This ensures that our work is aligned with consumer interest and completed to the highest standard.

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