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Committed reactive works and emergency incident response service

We provide a committed reactive works and emergency incident response service for Utility supply and meter assets across both the commercial and domestic marketplace covering the whole of the UK. Working with a number of commercial and domestic suppliers, we know how to quickly and comprehensively diagnose and resolve a wealth of issues with assured confidence.

We’re proud to have developed a customer focused reputation that’s second-to-none. Whether you require the swift installation of a gas or electric meter asset in a large-scale commercial setting or are experiencing an issue with a malfunction, we have the knowledge and experience to confidently identify and resolve the issue without hesitation and definitively.

We are renowned for delivering an outstanding level of customer service. From the very first time that you contact us, our expertise and prowess will be evident. No matter the nature of your issue or the extent of the emergency, rest-assured that the issue will be dealt with promptly, preventing any escalation and creating profound confidence.

As an accredited Ofgem-approved meter installer, our experienced and personable engineers have the knowledge and experience to resolve any underlining issues you may be experiencing. Moreover, our leading metering services has seen us work with the most reputed energy companies and a wealth of customers in the private sector, diagnosing and resolving all issues.

Our Reactive Works and Emergency Response Services:

We have attended thousands of properties both domestic and commercial all over the UK in order to restore supply or rectify faults. Our experience and scope include:

  • The provision of an engineering workforce correlating to the scale of the incident at hand.
  • Speedy mobilisation of field forces to assess and review the operational requirements no matter the location
  • A 24/7 manned emergency response line
  • Completion of clear and concise action records and timelines
  • Assistance in the provision of confirmed shut down periods for the analysis of Guranteed Standards of Service (GSOS)

Contact Us

Interested in learning more about our downstream connections and sub metering services? Please fill out our Contact Form here. Alternatively, you can call our helpful team on 0330 999 0001.

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To find out more about our Smarter Metering Services complete the simple form below.

Smarter Metering Services

We provide a full range of services to customers across the UK. These include:

Smart Metering (Gas and Electricity)

Delivering Smart Metering across the UK


Domestic Policy Exchange

An in-depth understanding of national energy policies


Adversarial Warrant Work

Complete range of adversarial/warrant works


Industrial & Commercial Metering

High-level industrial and commercial metering


Industrial & Commercial Gas Connections

Fully managed end-to-end connection service


Downstream Connections & Sub Metering

Full design, capacity load assessment and installation


Data Management & Monitoring

Complete data management and monitoring for gas and electricity

Our Services

Our Accreditations

Our approved directory of Subcontract Infrastructure Provider (UIP’s) they are also accredited multi utility installers, working closely with our contractors have the capacity to work with networks in all environments, areas and locations.

All work is completed to conscientious IGE compliance standards and our engineers are fully accredited, holding Gas Safe and all requisite qualifications.

Each of the projects we undertake is completed under all relevant OFGEM guidelines. This ensures that our work is aligned with consumer interest and completed to the highest standard.

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