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Committed reactive works and emergency incident response service

We provide a committed reactive works and emergency incident response service for Utility supply and meter assets across both the commercial and domestic marketplace covering the whole of the UK. Working with a number of commercial and domestic suppliers, we know how to quickly and comprehensively diagnose and resolve a wealth of issues with assured confidence.

We’re proud to have developed a customer focused reputation that’s second-to-none. Whether you require the swift installation of a gas or electric meter asset in a large-scale commercial setting or are experiencing an issue with a malfunction, we have the knowledge and experience to confidently identify and resolve the issue without hesitation and definitively.

We are renowned for delivering an outstanding level of customer service. From the very first time that you contact us, our expertise and prowess will be evident. No matter the nature of your issue or the extent of the emergency, rest-assured that the issue will be dealt with promptly, preventing any escalation and creating profound confidence.

As an accredited Ofgem-approved meter installer, our experienced and personable engineers have the knowledge and experience to resolve any underlining issues you may be experiencing. Moreover, our leading metering services has seen us work with the most reputed energy companies and a wealth of customers in the private sector, diagnosing and resolving all issues.

Our Reactive Works and Emergency Response Services:

We have attended thousands of properties both domestic and commercial all over the UK in order to restore supply or rectify faults. Our experience and scope include:

  • The provision of an engineering workforce correlating to the scale of the incident at hand.
  • Speedy mobilisation of field forces to assess and review the operational requirements no matter the location
  • A 24/7 manned emergency response line
  • Completion of clear and concise action records and timelines
  • Assistance in the provision of confirmed shut down periods for the analysis of Guranteed Standards of Service (GSOS)

Contact Us

Interested in learning more about our downstream connections and sub metering services? Please fill out our Contact Form here. Alternatively, you can call our helpful team on 0330 999 0001.

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Smarter Metering Services

We provide a full range of services to customers across the UK. These include:

Smart Metering (Gas and Electricity)

Delivering Smart Metering across the UK

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Domestic Policy Exchange

An in-depth understanding of national energy policies

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Adversarial Warrant Work

Complete range of adversarial/warrant works

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Industrial & Commercial Metering

High-level industrial and commercial metering

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Industrial & Commercial Gas Connections

Fully managed end-to-end connection service

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Downstream Connections & Sub Metering

Full design, capacity load assessment and installation

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Data Management & Monitoring

Complete data management and monitoring for gas and electricity

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Our Services

Our Accreditations

As an approved Utility Infrastructure Provider (UIP) and accredited multi utility installer, we have the capacity to work with networks in all environments.

All work is completed to conscientious IGE compliance standards and our engineers are fully accredited, holding Gas Safe and all requisite qualifications.

We are also members of the Institution of Gas Engineers and Managers (IGEM). This means that we work to the highest technical standards across a broad spectrum of gas sector operations.

Each of the projects we undertake is completed under all relevant OFGEM guidelines. This ensures that our work is aligned with consumer interest and completed to the highest standard.

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