Frequently asked questions
Q. I’m concerned about Coronavirus/Covid-19.
A. As a provider of essential services, National Grid has kept working throughout this unprecedented period under strict health and safety measures to protect our people and the wider community. We comply with all the latest Government guidance, please view our website for further information. http://metering.nationalgrid.co.uk/
Q. When you come to my property, will your engineer wear a face mask?
A. Yes. Our engineers will always wear appropriate personal safety equipment which includes face mask and gloves.
Q. I am shielding, self-isolating or consider myself as
A. Please contact us and we will discuss the options with you.
Q. Can I say no to a replacement gas meter installation?
A. No. National Grid has a legal obligation to make sure your gas meter is working safely. If you do not allow us to install a replacement gas meter installation, we may seek a warrant from the Magistrates Court to give us access.
Q. Will you provide a Smart Meter?
A. No. We will replace your current gas meter installation with a meter that operates in the same way.
Q. I am not currently using gas and/or my gas meter installation is outside, do you still need to complete the work and/or require access to my home?
A. Yes. The meter will need changing even if not in use. Once we have replaced your meter, we still need to check your home appliances are working safely.
Q. Will this cost anything?
A. No. Our visit and your replacement gas meter installation are free of charge.
Q. How long will it take to replace my gas meter installation?
A. Approximately 45 minutes.
Q. Will this change my gas supplier?
A. No.
Q. Do you offer morning or afternoon appointments?
A. Yes. Please get in touch to arrange this.
Q. Do your engineers carry identification?
A. Yes. All our engineers carry a photo ID card.
Q. Has your meter been changed in the last 5 years?
A. Yes, please contact us and we will discuss this with you.
Q. Do you use third parties?
A. Yes. National Grid uses several Service Partners. Our Service Partners will explain they are working on our behalf.
